Frequently Asked Questions
Ordering, artwork, delivery and everything in between.
Ordering & Customization
How do I place a custom order?
Pick the product, choose your options, and type your personalisation details in the box on the product page. Add it to the cart and check out. We confirm every order on WhatsApp before it goes into production.
How do I send my photo or artwork?
WhatsApp the files to +92 326 0609031 along with the name the order was placed under. We accept JPG, PNG, PDF, AI and PSD. For photo products, higher resolution prints better — anything above 1500px on the long edge is comfortable.
Will I see the design before it's printed?
Yes. Every order gets a mockup for approval, and nothing goes to print until you approve it. Revisions are free and usually turned around the same day.
Can I order in Urdu or Arabic script?
Yes. We typeset Urdu, Arabic and Punjabi regularly, including calligraphy frames. Send the exact text and we'll show you font options on the proof.
Can I change my order after placing it?
Until you approve the proof, yes — message us and we'll update it. Once production has started, changes are no longer possible because each item is made for you specifically.
Delivery & Payment
How long does delivery take?
Mugs and keychains: 2–3 working days. Frames, apparel and jewelry: 3–7 working days. Corporate orders: 7–14 days depending on quantity. The clock starts when you approve the proof, not when you order.
What does delivery cost?
Flat Rs. 250 nationwide, and free on orders over Rs. 3,000.
Do you offer cash on delivery?
Yes, cash on delivery is available across Pakistan. For bulk and corporate orders we ask for a 50% advance by bank transfer or EasyPaisa.
Can I track my parcel?
We send the courier tracking number on WhatsApp as soon as the parcel is booked.
Returns & Bulk Orders
What if my item arrives damaged or wrong?
Send us a photo within 7 days of delivery and we remake or refund it at our cost. Full terms are on the returns page.
Can I return a personalised item I simply changed my mind about?
Personalised items can't be resold, so change-of-mind returns aren't possible once printing has started. That's exactly why we send a proof first.
Do you give discounts on bulk orders?
Yes — from 10% at 25 units up to 20% at 250 units, with custom pricing beyond that. See corporate gifts or send us a brief.
Can you print our company logo?
Yes. Send a vector file (AI, EPS, SVG or PDF) if you have one. If you only have a raster logo, we can usually redraw it for a small one-time fee.